Frequently Asked Questions
About Our Prints
Our art prints are made using the finest quality giclée printing techniques to ensure an exceptional result that is designed to last a lifetime. All of our artwork is printed on either archival quality cotton paper or premium polycotton canvas to ensure sharp details and beautiful rich colours every time.
'Giclée' is a term used to describe a sophisticated printing technique that allows the closest duplication of the original artwork. Giclée printing uses pigment based inks and archival materials (also referred to as 'museum grade').
Because of the superior printing techniques, giclée prints that are loved and cared for, will last 75+ years. Elements like direct sunlight and rough handling will always damage artwork, but if handled with care your print will be able to be passed down generations.
All our products are hand painted and designed by Australian artist Sarah Field. Each piece is unique, made with real paint and real hands. We value traditional artistic techniques that embrace our ethos of slow living and celebrate the beauty of handmade goods.
Quality craftsmanship is at the heart of everything we produce here at Pattern and Home. All our frames are made by Guild-recognised framers here in Australia, using sustainable practices to reduce our environmental impact.
All prints are made to order. Please allow 5-7 business days for your order to be made. Once your order is ready to be shipped you will receive an email with tracking information.
Shipping & Returns
All our framed prints are expertly packaged in rigid, made to size, double walled cardboard boxes, ensuring maximum protection during transit.
Rolled canvas and paper prints are packaged with protective tissue paper and shipped in specialty thick art mailing tubes.
All orders ship with tracking. When your art is leaving the studio, you will be emailed the tracking number so you can be sure your print is making its way safely to you.
Once you receive your order, please look at it straight away. If there are any concerns please take photos and email them to hello@patternandhome.com.au within 3 days so we can organise your free replacement.
We want you to love your purchase! If there are any concerns please email us at hello@patternandhome.com.au so we can help you. We will gladly replace any item that is faulty or damaged in transit and we ask you to kindly email us within 3 business days of receipt of your item to initiate a return.
Unfortunately, we cannot accept returns for change of mind as all our products are unique and made to order. If you would like help selecting artwork for your unique space, please email us and we will do a custom mock-up of the artwork in your room so you can rest assured you have made a wonderful purchase.
For more please see our full Returns Policy.